It doesn’t take any special qualifications to be rated one of the top one percent of TripAdvisor raters. The only thing you really have to do is write a lot of reviews about places you’ve been. You don’t need to have any expertise in what you’re writing about, you don’t have to take into account anything but your own opinion. There are no other qualifications for being a reviewer.Continue reading 7 Episodes in: ‘Instant Hotel,’ Creativity and the Power of Critique
By the time the fifth episode has rolled around, everyone has drawn lines. It’s the fussy couple vs. the mother-daughter team. Who will win is really beside the point. Throughout the course of “Instant Hotel,” each team has received criticism about their hotel, and each has acted predictably. Criticism makes people defensive. It hurts even when it comes from a place of love, and it rarely makes people think about the actual problem.
It’s difficult to hear when people are raising valid concerns about the results of your passion, and it’s harder to tell the difference between genuine criticism and jealousy or gamesmanship. So, when the teams are facing the Instant Hotel owners, a lot of the criticisms are dismissed.
Some of the criticism deserves to be dismissed. A difference in taste or opinion is no reason for someone to change something. If the hotel is designed for quiet contemplation, and that’s not someone’s idea of a good time, then that hotel isn’t for him or her. It doesn’t mean the owner should change the hotel; it just means that the hotel needs to be marketed to those looking for that type of vacation.
However, there are other concerns that are justified. If the criticism is that there are no curtains on the bathroom windows, that probably needs to be taken care of. If people don’t like the number of mosquitoes, you should at least try to come up with a solution (citronella candles, bug killing light) because sometimes trying is more important than succeeding. If, instead, you decide that people are telling you these things so they can deduct points from your score and don’t take them as valid, then your real guests are going to have to face the issues, and probably won’t say anything.
“Instant Hotel” provides us all with a way to think about how we can deal better with criticism by taking what’s valid for us and using it to our advantage, even if it is said with malice, and leaving behind what won’t serve us or our vision. As a creative person, it’s the same thing. If someone doesn’t like your book because its science fiction and they don’t like westerns, well, you know, whatever. However, when they tell you about the typos they spotted or ask about a plot hole, it may be time to revisit the writing.