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Communication Keeps Southwest Airlines Flying High

Southwest Airlines has built a culture based on communication. Chairman Herb Kelleher insists on absolutely honest communication with employees. When Southwest started in Texas, they faced impediments to starting up that were instigated by the competition, but they succeeded in getting the proper authorizations to run flights in Texas.

In order to keep prices low, the airline had to turn its planes around in ten minutes. The industry said it was impossible. Because Southwest employees did not know it couldn’t be done, they were able to turn planes around quicker than any other airline.

The standard turn around for Southwest is now 15 minutes because airports have become more congested. The effort to get a plane turned around in that time requires open communication and teamwork from all employees on the plane – even the pilots help unload the baggage. Southwest has cultivated a casual atmosphere that has allowed employees the opportunity to talk to their managers and those higher up in the company. It is this casual atmosphere, as demonstrated by their uniforms and the fact that everyone uses first names, combined with the empowerment of employees that allows the company to make decisions quickly.

Kelleher has a reputation for thinking and talking straight. His honesty and actions have allowed employees and unions to negotiate in good faith with one another. When the pilots agreed to have their pay frozen, Kelleher froze his own pay. It is actions like these that help employees know that the company is a team. It isn’t employees versus management. It is everyone working together to create a better, more profitable company.

All information is compiled from “Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success” by Kevin and Jackie Freiberg.

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Speakers’ Club, Nov. 10, 2018

Speakers’ Club Rules?
Win, Lose or Draw: https://youtu.be/DkanMBGiaxc?t=145
Three of these things: https://youtu.be/GC3AIV7CmVk

Baby, It’s Cold Outside:
Written in 1944 by Frank Loesser to perform with his wife at parties.
Haley Reinhart and Casey Abrams: https://youtu.be/DO8vD0ClzbE

I really can’t stay – Baby it’s cold outside
I’ve got to go away – Baby it’s cold outside
This evening has been – Been hoping that you’d drop in
So very nice – I’ll hold your hands, they’re just like ice

My mother will start to worry – Beautiful, what’s your hurry?
Father will be pacing the floor – Listen to the fireplace roar
So really I’d better scurry – Beautiful, please don’t hurry
Maybe just a half a drink more – Put some records on while I pour

The neighbors might think – Baby, it’s bad out there
Say, what’s in this drink? – No cabs to be had out there
I wish I knew how – Your eyes are like starlight now
To break this spell – I’ll take your hat, your hair looks swell

I ought to say no, no, no – Mind if I move in closer?
At least I’m gonna say that I tried – What’s the sense in hurting my pride?
I really can’t stay – Baby don’t hold out
Ah, but it’s cold outside

I’ve got to get home – Oh, baby, you’ll freeze out there
Say, lend me your coat – It’s up to your knees out there
You’ve really been grand – Thrill when you touch my hand
Why don’t you see – How can you do this thing to me?

There’s bound to be talk tomorrow – Think of my life long sorrow
At least there will be plenty implied – If you caught pneumonia and died
I really can’t stay – Get over that hold out
Ah, but it’s cold outside
Oh, baby, it’s cold outside
Oh, baby, it’s cold outside

Blurred Lines: https://www.youtube.com/watch?v=yyDUC1LUXSU

The wolf and the mouse

She and Him: https://youtu.be/ZVz6TCT5Bjs
Lady Gaga and Joseph Gordon-Levitt on the Muppets: https://youtu.be/ZtoW4aV-CIc
Baby, It’s Cold Outside with Esther Williams and Ricardo Montalban, Betty Garrat and Red Skelton original: https://youtu.be/7MFJ7ie_yGU
With consent: https://youtu.be/amK4U4pCTB8
Consensual: https://youtu.be/jppIA4eRLuY
With kids: https://youtu.be/6bbuBubZ1yE
Baby, It’s Cold Outside with Lyrics: https://youtu.be/hnH_RGyzbSU

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The Moral Implications of “Baby, It’s Cold Outside”

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