“Up in the Air” provides and example of creativity and innovation being applied in a destructive and dehumanizing way. CTC is contracted to go to other companies and fire people though they never use that term. The position is no longer available, or there is no longer a position for you at this company are phrases they would use, and they offer re-placement services in theory. Newly hired Natalie Keener (Anna Kendrick) proposes a way for CTC to save thousands of dollars by moving from an in-person firing process to a virtual firing process.
Her innovation would allow a person to sit at a computer in Omaha to fire someone anywhere else in the world. The person that would do the job would have a script that he or she could follow, which would make the job easier theoretically. Long-time downsizer Ryan Bingham (George Clooney) sees his whole lifestyle collapsing in front of him and confronts his boss, Craig Gregory, (Jason Bateman) and Keener.
Gregory instructs Bingham to take Keener on the road and show her the ropes. He does so reluctantly, but through their partnership, it becomes apparent that a human connection is important in both their work and in their lives.
Firing someone is a personal (for the one being fired) and destructive consequence of capitalism. In the United States, it’s a devastating blow to one’s identity and social network. To have it be done by someone who isn’t a part of the company is bad. To do it over a conference call akin to Skype is like breaking up using a text. It’s a cowardly act that causes psychological harm to both people involved in the transaction. The lack of respect in dealing with the elimination of an employee’s position and hence, his or her employment, in such a way is underscored by Keener’s and Bingham’s girlfriend’s reaction to Keener’s boyfriend dumping her via text. It is further underscored and remarked on by Gregory when Keener quits with a text and he says the act is because of the lack of respect in the younger generation.
Keener’s idea was innovative and would result in a windfall for CTC, but the human cost would’ve been too high. There are certain actions that should be done face-to-face because human empathy can help cushion the blow. Creative efforts don’t always result in something good. Be sure to find a way to make your creative efforts beneficial for as many people as possible.